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Vacancies at OTENS Farm, 13th May, 2019

OTENS Farm is currently seeking application from suitably qualified candidate to fill the position below:

Job Title: Marketer
Location:
Lagos

Job Description

  • The Marketing Executive oversees day to day marketing activities for the marketing department.

Duties of the Marketing Executive

  • Producing an accurate summary of total spend at the end of a marketing campaign.
  • Undertaking detailed ongoing analysis of marketing campaigns to ensure targets are met.
  • Assisting in the production of ongoing competitor analysis and reporting, with particular reference to pricing, presentation and promotion.
  • Planning, developing and implementing effective marketing communication campaigns.
  • Using the full marketing mix for the company’s marketing communications
  • Writing copy for all marketing collateral, including brochures, letters, emails and websites.
  • Understanding the product and customer profile and write thorough specs for each.
  • Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where variances occur.

Requirements of the Role

  • Degree in Marketing would be an advantage as would CIM qualification.
  • Previous experience in a similar role.
  • Strong project management/organisational skills.
  • Ability to use spreadsheets to analyse data and spot trends.
  • Understanding of customer segmentation.

Application Deadline 20th May, 2019.

Job Title: Customer Care Manager
Location:
Lagos

Job Description

  • Maintains customer satisfaction by providing problem-solving resources; managing staff.

Job Duties

  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques;detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.

Skills and Qualifications

  • Customer service, process improvement, decision making, managing processes, staffing, planning, tracking budget expenses, analyzing information , developing standards, help desk experience and emphasizing excellence.

Application Deadline 22nd May, 2019.

How to Apply
Interested and qualified candidates should send their CV to: otensfarmltd@gmail.com

Note: Applicant must be Lagos State resident.

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