Senior Manager, Client Service Job Vacancy at Nielsen Company

Nielsen Company is a global leader in measurement and information and we believe in providing our clients with a precise understanding of the consumer. We give insights into what consumers buy and watch to a multitude of our clients including Unilever, Procter & Gamble, Google, Diageo, Coca Cola and others.

We are recruiting to fill the vacant position below:

 

 

Job Title: Senior Manager, Client Service – Retail Measurement Services
Ref Id: 28195
Location: Lagos
Job Type: Regular
Hiring Manager Name: Gerard Nooy
Recruiter Name: Oluwadamilola Adeyinka

Job Summary/Description

  • Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.

Client Management:

  • Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Identify and recommend enhanced and new services that answer clients’ business needs
  • Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions
  • Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
  • Manage queries and special requests
  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
  • Provide insights and actionable recommendations in business review meetings
  • Share value-added analyses through industry / macro analyses

Financial Management:

  • Meet quarterly revenue and collections objectives for the account
  • Ensure timely closure of costing, contracts and delivery
  • Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
  • Contribute to overall team plan by generating revenue and or cost saving initiatives

Functional / Technical:

  • Maintain an accurate and up-to-date knowledge on research techniques and applications
  • Provide value-added analyses and respond to special requests
  • Manage data quality issues by overseeing data inquiry process
  • Recommend improvements in work processes within area of responsibility

People Management:

  • Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
  • Invest behind training team members and enhancing their analytical and presentation skills

Requirements/Experience

  • Excellent Analytical skills
  • Demonstrated thought leadership ability
  • Strong Business Development experience
  • Effective writing skills
  • Proven ability to lead a multi- functional team
  • Ability to communicate clearly to Senior Management.
  • BA / B.Sc Required (MBA desirable)
  • 6 to 10 years’ experience in FMCG / Service / Retail industry
  • Demonstrated ability to lead client relationship

 

 

How To Apply
Interested and qualified candidates should:
Click here to apply

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