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Operations Manager Fiber Optic Management at Raeanna Nigeria Limited

Raeanna Nigeria Limited – An end to end collocation telecommunication infrastructure service provider. A wholly indigenous firm, that specializes in turnkey telecommunication, civil and electrical engineering construction.

We are recruiting to fill the position below:

Job Title: Operations Manager (Fiber Optic Management)

Location: Lagos

Job Description

  • As operations manager you will be responsible for leading, managing and developing the operations teams in allotted managed services division including; field, 2nd line support and service management.
  • These are the teams responsible for providing pro-active first fix and post support to our managed Service Customers.

Job Specifications

  • Design and deliver support and service solutions for service customers in line with industry best practice.
  • Monitoring the effectiveness of the team against SLA/KPI’S, driving through change as needed to deliver continual service improvement.
  • Ensure operational procedures and practices are well defined, documented and consistently applied.
  • Instill a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
  • Be capable of identifying and implementing change within the team to ensure it can take new service offerings.
  • Contribute proactively to new service development.
  • Work closely with the Head of operations & Maintenance and offer stakeholders to ensure new customers are on-boarded with seamless handover / transition into “in Life” service.
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service.
  • Set and cascade business objectives and targets to the team.
  • Ensure teams are skilled, trained and developed to enable them deliver high quality service and support.
  • Ensure quality up-to-date documentation for all service arrangements and generate reports:
    • Core status report
    • Faults report.
    • Daily, weekly and monthly performance reports.
    • Equipment’s and vehicle reports
    • Floats and expenditure reports.
    • Bonus and penalties as applicable.
  • Provide input into the divisional strategy with particular focus into opportunities to grow and enhance the services offered.
  • Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement.
  • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.

Qualifications/Requirements

  • B.Sc or HND in Engineering or other related sciences
  • MBA is an added advantage
  • Membership of Project Management professionals & other professional bodies
  • Minimum of 7 years experience in Engineering/Project management Environments
  • Age: between 30-35 years
  • Knowledge and awareness of project Management principles, documents and plans.
  • Good facilitation and analytical skills.
  • Ability to deliver results on time, on budget, and to the very highest standards.
  • Ability to quickly gain the technical, behavioral and contextual elements of a project.
  • PRINCE2 or its equivalent is also an added advantage.
  • Running large and small scale projects.
  • Stakeholder management.

Application Closing Date
17th November, 2017.

Method of Application
Interested and qualified candidates should send their CV’s to: hr@raeanna-nig.com

Note: Only short-listed applicants will be contacted.

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