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Operations & Customer Support Manager at UnoCasa Limited

UnoCasa Limited – Our team comprises vibrant individuals who are passionate about providing strategic human resources support to businesses. Our drive is business success and because we know a chain is only as strong as its weakest link, we engage your team to ensure weak links do not exist.

We are recruiting to fill the position below:

Job Title: Operations & Customer Support Manager

Location: Lagos

Job Description

  • We’re looking for amazing people to join a fun, fast paced team and bring world-class service to our customers.
  • Marketing is on the front lines of the organisation as the person will interact with potential customers – whether it’s a potential donor or the CEO of a charity who would like to learn more about our platform.
  • We are looking for a confident, articulate marketer who, through a supportive and collaborative approach, is willing to own, develop and maximise the impact of our client’s marketing activities.

Responsibilities

  • Managing our inbound phone line and email inboxes
  • Supporting and coaching Fundrab project creators
  • Investigate customer issues and anomalies relentlessly until the issue is resolved
  • Recording and managing customer satisfaction metrics
  • Reporting customer insights and feedback to the wider team, helping to inform platform development decisions
  • Vetting of Projects created by individuals for appropriateness..
  • Daily reconciliation of payments
  • Payment Disbursements
  • Website Maintenance

Requirements
About you:

  • 2-5+ years previous experience working in a customer support role
  • Strong written skills and a friendly phone mannerisms
  • Organized with great attention to detail
  • Ability to work in a fast paced environment.
  • Strong ability to critically examine processes and identify opportunities for improvement
  • Tech – savvy with web maintenance skills. No coding required
  • Grit – when the going gets tough, you get it done
  • Sense of humor – this is a fun environment
  • Great temperament. You knows who will need your help?
  • Entrepreneurial attitude.

Application Closing Date
23rd February, 2018.

How to Apply
Interested and qualified candidates should send their CV’s and Cover Letters to: jobs@unocasaltd.com

Note: Only qualified candidates who fit the above requirements will be contacted.

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