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Microsoft Nigeria Current Job Opportunity

Jobemy Nigeria - December 11, 2018


Nigeria Inter-Bank Settlement System Plc Graduate recruitment

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.NIBSS is owned equally by all licensed banks in Nigeria, and the Central Bank of Nigeria.

We are recruiting to fill the positions below:

 

 

Job Title: Service Support Officer
Location
: Lagos, Nigeria
Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services
Grade: Management Trainee
Duties and Key Responsibilities

  • Identify and handle customer enquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the customer
  • Use customer service skills to optimize the opportunity of each customer contact
  • Educate customers about NIBSS products and services and direct them towards available resources for self-help
  • Complete necessary documentation to manage customer complaints, issues and subsequent solutions
  • Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Follow up on all escalated issues until a logical conclusion is reached
  • Schedule, assign or act on any required customer follow up in accordance with department guidelines.
  • Use technology tools as directed and within established guidelines
  • Enter customer data and other relevant information into Support Centre database or other data repository, as required.
  • Suggest process improvements and participate in initiatives for increased effectiveness.
  • Maintain confidentiality of the organization’s customer data.
  • Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
  • Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
  • Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

Required Qualifications:

  • Bachelor’s degree from an accredited University;
  • A master’s degree or its equivalent will be an added advantage.

Required Experience:

  • 0 – 2 years of relevant experience related to the Job

Competency Requirements
The desired candidate must exhibit competencies in the following:

  • Knowledge of Service Desk Operations
  • Exceptional verbal and written communication skills
  • Ability to organize and communicate information clearly
  • Problem-solving and analytical skills
  • Positive, professional, customer-oriented attitude
  • Customer contact work or relevant service industry experience
  • Knowledge of all NIBSS products
  • Enhanced Customer Knowledge Management
  • Professionalism in Customer Service Management.
Application Deadline 14th October, 2018.
Job Title: System Administrator
Location
: Lagos, Nigeria
Grade: Banking Officer
Department: Technology Infrastructure
Division: Technology & Operations
Reports to: Unit Head, System Administration
Key Responsibilities

  • Review of Security logs and alerts
  • Manage, operationally, the profiles, users and passwords within the access control of NIBSS systems.
  • Manage the cryptographic keys, coordination of cryptographic ceremonies.
  • Conduct security research.
  • Operate the Hardware Security Modules (HSMs).
  • Monitor the security systems (e.g. Nessus, Websense, Change Tracker e.t.c)
  • Vulnerability assessment and analyze security patches of NIBSS Systems.
  • Conduct periodic Security Assessment and Penetration Testing of key parameters of the NIBSS enterprise.

Requirements/Qualifications

  • Bachelor’s degree from an accredited University. A master’s degree or its equivalent will be an added advantage.
  • Professional certification(s) is necessary to demonstrate proficiency in the functional objectives of the role. Hence, certifications such as MCSA, MCSE, MCP, will be an added advantage.

Required Experience:

  • Minimum of 5 years of relevant experience related to the Job

Skill Requirements:

  • University degree in Numerical Sciences;
  • Good knowledge of Computer Networks;
  • Good knowledge of Windows and UNIX flavoured Operating Systems;
  • Knowledge of security tools and best practices;
  • Understanding of programming techniques;
  • Proficiency in MS Office suites;
  • Microsoft Windows OS, Linux and Unix based OS;
  • Application implementation, installation and support;
  • Computer security and hardening;
  • Penetration testing and vulnerability assessment;
  • Implementation and management of endpoint protection tools;
  • Active directory, SCOM, and SCCM;
  • Virtualization and;
  • Cryptographic modules

Competency Requirements
The desired candidate must exhibit competencies in the following:

  • Courage to challenge
  • Team spirit
  • Focus on excellent delivery
  • IS Security
  • Customer Focus
  • Information analysis and management.

Application Deadline 19th October, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply

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