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Nigeria Consumer Insight Assistant At Total Data Limited

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Nigeria Consumer Insight Assistant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • LocationLagos
  • Job FieldSales / Marketing / Business Development

Details:

  • Develop, train and manage Satisfaction survey teams
  • Prepare budgets for projects assigned by the Senior Consumer Insight Commissioner
  • Supervising the survey team
  • Monitoring work progress by laying out effective daily targets in accordance to work load and timelines
  • Collecting feedback, including client recommendations and suggestions
  • Sending consumers feedback and Suggestions during Satisfaction surveys.
  • Work closely with the Senior Consumer Insight Commissioner on how to implement strategies with the team to deliver desirable results.
  • Assist in Market insight and other research contents related to market Insight or Consumer Insight when there isn’t any Satisfaction Surveys.
  • Assist in investigating market activity when the Senior Consumer Insight Commissioner is on Business trip to other cities.
  • Prepare and assign Individual consumer list to the Satisfaction Survey team
  • Monitoring and evaluating individual daily targets of the satisfaction survey team by addressing discrepancies on a timely basis to ensure the projects runs smoothly and timelines are up to date.
  • Meets regularly and concisely communicate with the Satisfaction Survey and Special projects team leader(s) to lay down project guidelines and schedules
  • You will be required to travel from time to time, when there is no consumer surveys, for other out of town responsibilities (OMI – Outside Market Insight) if need be when there isn’t satisfaction surveys.

Key Roles and Responsibilities

  • Management of the Satisfaction survey and Special projects team
  • Train and help recruit the part time team members
  • Collecting Consumer feedback and relaying it to his direct leader in form of PowerPoint Report
  • Assessing daily targets to beat the timelines of the project
  • Commissioning surveys
  • Coordinating special research projects

Qualification Required
Education :

  • Previously/just graduated with a college Degree related to Marketing/Market Research / business / Information Technology/ Management / statistics / economics / sociology / psychology or any related fields.
  • Proficient (written/spoken) English
  • Positive attitude
  • Be responsible and high spirit of team-working

Experience

Added Advantage

  • Previously worked as a part time team in our Satisfaction Projects will be given more priority.
  • Working experience in customer insight/survey fields.
  • Market research experience specifically in mobile phone market research.

Specific Knowledge

  • Ability to understand and interpret a questionnaire to train the Satisfaction Survey Team.
  • Test and evaluate questionnaire objective and relevance of each question, communicate on redundancies, conduct and supervise fieldwork independently and must be able to work with minimum supervision.
  • Know some mobile phone knowledge (prefer Tech geeks)
  • Excellent hands on computer skills
  • Knowledge of MS Office applications Like Excel, PowerPoint, Word
  • Proficient (written/spoken) English

Method of Application

Applicants should send Cvs to career.ng@transsion.com

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