Mines.io: New Position Available At A Financial Services Company

Mines.io offers modern financial services for emerging markets. There are over 3B unbanked consumers in the world without access to formal financial services. Mines.io is a VC-backed startup founded by Stanford CS faculty and PhD grads that is tackling this problem by developing new, mobile-based financial services. Our microfinance platform enables consumers to get non-collateralized loans in minutes, often for the first time in their lives.

We are recruiting to fill the position below:

Job Title: KwikCash Customer Service Agent
Location: 
Lagos
Job Details

  • KwikCash offers instant cash loans to mobile subscribers. We are seeking experienced Customer Care Agents who will be responsible for managing all customer care interactions for this product.

Responsibilities

  • You will be required to respond all support sms, call, email enquiries in a timely manner and ensure an excellent customer experience by correctly identifying customer issues and promptly providing resolution including timely escalation of issues to the appropriate support levels.

Job Requirements

  • 3 year(s) experience
  • Bachelor’s Degree/HND

Desired Courses:

  • Computer Science
  • Electrical Engineering
  • ICT/Internet software Information Technology

Desired Skills:

  • Banking
  • Basic Computer skills
  • Business Etiquette
  • Teamwork
  • Tech Support
  • Troubleshooting
  • Written Communications
  • Computer systems and networking
  • Credit Management
  • Customer Relationship Management
  • IT Operations Support
  • Support

How to Apply
Interested and qualified candidates should:

  • Visit www.ratatype.com
  • Click on “sign up” and enter your full name and email address and complete the sign up process
  • Log in with your created credentials
  • Click on “Typing Test”
  • Click on “Take a Typing Test”
  • Click on “Start typing now”
  • Once completed, click on your name at the top-right corner of the page
  • Click on “certificate” and note the URL at the bottom of your certificate.
  • Send an email to: careers@mines.io with the URL in the body of the email and your CV attached. No introduction letter necessary

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