Latest Vacancies at OTP Internet Technology (9 Credit)

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.We are recruiting to fill the position below:

Job Title: Collections ManagerLocation: Lagos

Job Descriptions

  • Oversee the business’ financial collections department
  • Supervise collections team to ensure all loan repayments are made in a timely fashion
  • Be involved in interviews for new members of the collections team
  • Train and retrain new collections team members
  • Performance management and evaluation of the collections team
  • Ensure that all company policies regarding loans collections are adhered to by the collections team
  • Negotiate loan repayment plans where necessary
  • Minimize company’s financial losses from bad loans
  • Report the collection department’s progress and statistics
  • Present collections performance information to management or their department to highlight trends or achievements.
  • Handle escalated delinquent account

Job Specification

  • A degree in a related field with minimum second class lower grade; A master’s degree is a plus
  • Minimum three years work experience in a similar role, with at least one(1) on a managerial or supervisory level in a closely related fin-tech loan company.
  • Strong leadership skills
  • Knowledge of high volume collections, credit authorization and billing procedures and practice
  • Highly proficient in computer software programs such as, word processors, spreadsheet programs and database systems
  • Strong data analysis and arithmetic skills
Job Title: Customer Service Officer/Contact Center AgentLocation: Lagos

Job Descriptions

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet relevant set target.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling

Job Specifications

  • B.Sc/HND in a related field with minimum second class lower division.
  • Minimum one year experience in customer service role.
  • Proficient use of Microsoft Office Packages

Top Skills and Proficiencies:

  • Product Knowledge
  • Quality Focus
  • Tech Savvy
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Deadline: 30th October, 2019.

How to Apply
Interested and qualified candidates should send in their Resumes to: otptechnologyhr@gmail.com with the “Job title” as subject of the email

Note: Only qualified candidates will be contacted.

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