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Job for a Waitress in a Hospitality Company in Ikoyi, Lagos

Michael Stevens Consulting – Our client, a newly-established organization, in partnership with a long-standing known player in the hospitality industry is into Recreation/Wellness/Event-Center management with its outfit consisting of a Restaurant, Bar, Gym and Events Centre.

We are recruiting to fill the vacant position below:


Job Title: 
Waitress
Location: Ikoyi, Lagos.
Responsibilities

  • Cheerfully greet, welcome and interact with arriving guests.
  • Escort the guests to assigned seats, dining or bar areas.
  • Manage/Book reservations and where applicable, take-out orders.
  • Ensure the needs of guests are met while they are waiting.
  • Cater to guests who require extra attention (e.g. children, elderly).
  • Successfully organize parties, events, etc, and cater to attendees.
  • Answer incoming calls and address customers’ queries.
  • Maintain a clean reception area.
  • Source for potential clients and market services to them.
  • Greet customers upon departure.
  • Wait on tables and provide guests with silverware, menu, etc.
  • Take initial drink orders and ensure that guests are made comfortable and kept informed of the status of their orders or wait times.
  • Monitor table rotation/move tables to accommodate large parties.
  • Keep track of which tables are cleaned and available for new guests.
  • Provide accurate wait times and monitor guest waiting list.

Qualifications

  • Minimum qualification; B.Sc. or its equivalent.
  • Hospitality certification is a plus.

Experience:

  • 5-8 years experience working as a Waitress or Hostess in a fast-paced hospitality environment.
  • Experience in managing reservations and attending to guests.
  • Understanding of hotel/restaurant or other hospitality business etiquette.

Skills:

  • Excellent demonstrable customer-service skills.
  • Ability to read and write fluently, to take and follow instructions in both verbal and written forms.
  • Basic assessment and math skills to estimate wait times for guests.
  • Strong organizational and people skills.
  • Customer-handling skills/Patience and temper management.
  • Multitasking ability/Ability to monitor the entire dining and bar area.
  • Sound physical condition to walk and stand during an entire shift.
  • Excellent communication skills (via phone and in-person).
  • Friendly and welcoming disposition.
  • Flexibility/Availability to work in shifts or as required.


How to Apply

Interested and qualified candidates should send their applications and CV’s urgently, in Microsoft Word format to: jobs@michaelstevens-consulting.com with the caption, “Waitress (Hospitality)”.

 

Application Deadline  2nd November, 2017.

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