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Vacancy for Communications Specialist at Panagora Group

Jobemy Nigeria - October 20, 2017


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Job Openings At MTN Nigeria, 29th September, 2017

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the vacant positions below:

 

Job Title: Human Capital Analyst
Location:
 Lagos
Job Description

  • Assist in the administration of compensation and benefits operations and programs to ensure accuracy and reliability in the system.
  • Analyze workforce, business and external data to uncover patterns and relationships and provide valuable insights to enable MTNN gain competitive advantage through its talent practices
  • Develop statistical models to enhance decision quality in people management to achieve business objectives
  • Drive quality assurance of HR data and enhance existing data sources.
  • Carry out research on HR practices and benchmark MTNN HR practices internally and externally.
  • Review processes and identify possible methods of assessment and indicators for measuring process performance.
  • Track, monitor, analyze and report on key performance metrics using scorecards, dashboards, etc; also generating variances and  trend analysis.
  • Provide customized reports and data analysis as assigned by Senior Manager, Reward.
  • Monitor implementation of HR Business Plan and report on completion.
  • Drive implementation of technology enabled human resources processes.
  • Provide support to MTNN staff support queries.
  • Respond to all levels of employees for query resolution on remuneration related issues in a timely and supportive manner
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Standard MTNN working conditions.
  • Open plan office.
  • May work extended hours if required

Experience & Training
Experience:

  • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium organization
  • Experience in formal business analysis, or consulting / advisory role
  • Experience in Human Resources is desirable
  • Previous work experience in applying Analytics/Statistics to business outcomes

Training:

  • Data Mining & Analysis
  • Effective presentation skills.
  • Effective communication skills.
  • Effective business writing skills.

Minimum Qualification

  • BA, BEd, BSc or HND

 

Job Title: Quality Assurance Engineer
Location:
 Lagos
Job Description

  • To implement a quality management system (QMS) in the Information Systems environment, collect and analyze data from applicable QA metrics.
  • Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.
  • Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.
  • Perform root cause analysis of QA related problems and device corrective and preventive actions.
  • Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency. Prepare quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
  • Revalidate and maintain database of records, data and information in relation to quality assurance within the IS Division, ensuring easy access and retrieval of information.
  • Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Division.
  • Collect quality assurance data, analyze and prepare reports
  • Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.
  • Value created through effective stakeholder management Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training

  • Minimum of 3 years post degree
  • Minimum of 2 years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium organization Training:
  • Quality Assurance Management Training
  • Process Audits and Reviews
  • Project Management

Minimum Qualification

  • B.Ed, B.Eng, B.Sc, B.Tech or HND

Job Title: Senior Manager, Sourcing
Location:
 Lagos
Job Description

  • Senior Manager, Sourcing leads the sourcing function at the Opco and would oversee the operations of sourcing.
  • The sourcing process covers processes related to development and management of sourcing standards, end to end vendor evaluation & selection (from RFI to RFP) and management of sourcing agreements.
  • These processes would involve interactions with the MTN Shared Services and Centers of Excellence (CoE).
  • Support the Shareholder return strategy by developing and implementing the Division’s Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Participate in Contract negotiations to reduce cost and drive MTNN Asset Optimization efforts.
  • Serve MTNN’s internal customers and provide solutions to improve the customer experience.
  • Drive an increase in MTNN’s Net Promoter Score Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service. Partner with MTNN’s Ecosystem Partners to deliver business value.
  • Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
  • Escalate appropriately to key stakeholders to resolve dead-locks in the contracting lifecycle Lead creation of sub-divisional strategy in line with overarching divisional goals, with emphasis on client experience (internal and external)
  • Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support
  • Definition of local category strategies inclusive of local supplier performance management framework
  • Provide inputs on definition of global category and supplier performance management strategies to SCM CoE Align operational targets with Opco strategy
  • Establish a functional operational plan which will enable progressive engagement with CoE, Group Sourcing Drive best practice, continuous improvement and innovation at process and procedure level within the commercial and technical sourcing portfolio and liaise with SCM CoE for the incorporation of these into the Global Template Bring commodity based sourcing expertise to commercial –provide input on requirement specifications, demand management, cost, performance, market risk,   market availability, quality and reliability of product/ service Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals
  • Provide input into the forecasting, planning, development and review of the budget for the commercial and technology sourcing unit
  • Develop Knowledge Management frameworks and ensure knowledge is retained in the team
  • Review and approve sourcing Master Data Review and approve the issuing of RFI/RFP/RFQ/Auction
  • Review and approve Category needs and spend analysis
  • Review & approve Business Case for sourcing spend
  • Submit Business Case on sourcing spend to decision body for approval
  • Analyze reasons for variance in RFP/RFQ & provide endorsement
  • Report on procurement savings achieved in line with KPIs
  • Approve local supplier performance management framework
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
  • Coach and train the procurement team to ensure the understanding of the objectives and goals of the department, awareness of the set targets/requirements and regularly review their training needs.

Job Condition:

  • Normal MTNN working conditions May be required to work extended hours

Experience & Training

  • A first Degree in a related discipline/Master’s advantageous Professional qualification or certification in Purchasing and Supply management. Minimum of 10 years working experience comprising: Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry Worked across diverse cultures and geographies advantageous.
  • Experience in managing the procurement function of a reputable organisation.
  • Experience in contract administration and contract writing ·
  • Working experience in Oracle Training: Best practices in Procurement administration. Proficiency in using Procurement applications/software. CIPS(Chartered Institute of Purchasing and Supply) CSCP(Certified Supply Chain Professional) Basic Accounting principles

Minimum qualification

  • BEd, BEng, BSc, BA, HND or LLB.

Job Title: Project Coordinator
Location:
 Lagos
Job Description

  • To provide comprehensive assistance in project initiation, planning, execution, control and closure to facilitate IS project related activities
  • Assist in compiling project charter including projecting project scope, problem statement and goal statement.
  • Assist with project-planning in line with recommended tool sets.
  • Organise and facilitate project meetings, sessions and workshops and document minutes of project meetings, weekly reports or any other reports identified as relevant to the project.
  • Prepare and circulate project status update reports.
  • Assist with negotiating and administering supplier contracts and service level agreements and build good working and professional relationship with suppliers and subcontractors.
  • Track project activities and compliance with planning guidelines and project plans.
  • Co-ordinate input and maintains plans throughout project life cycle.
  • Gather project status and assist in providing with up to date information on all projects (where applicable) to Project Manager.
  • Track and monitor identified risks and proactively escalate risks in accordance with related escalation rules (where applicable) and procedures.
  • Measure progress per work stream and team members against weekly targets and deliverables.
  • Schedule and track quality assurance reviews and assist with formal project success reviews.
  • Provide insight into essential project metrics, monitor and execute SLAs to stakeholders.
  • Keep abreast of business process changes and communicate these to team members.
  • Develop reports as required by the IS Project Manager Build and maintain relationships within and outside IS
  • Support the IS Project Manager in project execution

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Experience & Training

  • First degree in any related discipline
  • Minimum of 3 years’ experience in an area of specialisation; with experience with working with others
  • Experience working in a medium organization Training
  • Project Management – PMP
  • ITIL foundation
  • Project planning and control
  • Microsoft Project
  • Visio
  • Business writing skills
  • General management skills
  • Presentation skills
  • Report writing skills
  • Effective time management
  • Process mapping

 

Job Title: Credit Assessment Analyst
Location:
 Lagos
Job Description

  • Process credit applications and analyse credit requests and recommend limits based on assessment score card/templates
  • Maintain Individual Credit Accounts, Trade Partners and Corporate Credit Accounts by ensuring completeness, accuracy and correctness.
  • Receive and sort credit applications from Account Managers across MTNN
  • Maintain a proper log of all such applications and ensure completeness and accuracy of information provided
  • Analyze credit applications using applicable templates
  • Ensure value creation when engaging with Customer
  • Ensure value is created through effective stakeholder management
  • Maintenance of Bank Guarantee (BG) from Corporate credit customers:
    • Obtain BGs from Account Managers
    • Review BGs of potential and existing corporate credit customers for adequacy, accuracy and compliance with MTN’s policy
    • Prepare and send BGs confirmation letter to MTNN partner banks to verify genuineness
    • Ensure BG expiry status alerts are received and reviewed regularly
    • Maintain schedule of bank guarantees for corporate credit customers and connect stores
  • Generate report and resolve all related queries:
    • Regularly maintain and review BG information on the tracking system
    • Review BG expiration alerts and communicate to Account Managers

Experience & Training

  • First Degree in Accountancy, Economics, Business Administration or related fields
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others Experience working in a medium organization
  • Experience in covering credit lending, credit review and/or compliance or consulting Training: Basic GSM
  • IFS Training

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours Open plan office

 

 

Job Title: Analyst, Sponsorship & Promotions (Mass Market)
Location: Lagos
Job Description

  • Assist in the execution and management of Mass market sponsorships & promotions in the Brand & Communication department in line with the overall marketing strategy in conjunction with the Sponsorship and Promotions Manager.
  • Articulate knowledge of industry best practices with regard to sponsorship, promotions, and events
  • Liaise with cross functional units to ensure smooth implementation of all high value sponsorship, promotions, and events
  • Implement metrics to measure impact of current processes and strategy related to sponsorship & promotions for Women, Teens & Youth
  • Liaise with the legal division in ensuring compliance to all relevant contractual agreements (MOU’s & SLA’s)
  • Facilitate all sponsorship & promotions related to brand & communication
  • Manage relationship with agencies and affinity partners
  • Assist in the implementation of the various functions in MTNN on all mass market (women, youth & teens) Sponsorship & promotions
  • Implement short and long term strategy for the sponsorship, promotions and events teams for penetration into the mass market segment of the Nigerian telecom market
  • Execute the activities stipulated in the brand & communication Management plan to ensure that brand and communication objectives are achieved.
  • Assess mass market sponsorship proposals related to brand & communication.
  • Assist in coordinating MTN’s sponsorship activities in the brand & communication’s youths & teens segments
  • Assist to monitor external vendors, event managers and agencies to ensure activities are cost effective and agreed to timelines or scales

Job Condition  

  • Normal MTN working conditions.
  • Willing to travel a lot at short notice.

Requirements

  • First degree in a Business related or Social Science discipline.
  • CIM Certification (Added Advantage)
  • Marketing Experience, either on the client’s side or the agency side Training:
  • Introductory Telecom Marketing Training
  • Intermediate Sponsorship Management Training
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience working in a medium organization
  • Experience in sponsorship and Promotions
  • Intermediate Telecoms Training

 

 

Job Title: Analyst, Campaign Management
Location
: Lagos
Employment Status: Permanent
Department: Loyalty & Campaign
Job Description

  • Assist in the development, implementation and measurement of various “Below The Line” campaign programmes that focus on customer retention and customer life-cycle management.
  • Leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.
  • Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities
  • Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns
  • Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up
  • Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
  • Ensure no revenue dilution as a result of campaign activities
  • Provide support to campaign segmentation analyst as required.
  • Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network
  • Manage the implementation, tracking and measurement of marketing campaigns
  • Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
  • Regularly monitor and measure ROI of campaigns and take key decisions regarding continuity or modification of campaigns.
  • Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
  • Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
  • Perform Customer Lifecycle Management activities that translate into elongated customer life cycle.
  • Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
  • Interface with segment managers to understand their campaign needs in supporting product development and performance throughout their product lifecycle
  • Collect and use data to inform new campaigns and the evaluation of existing campaigns
  • Analyse outbound and inbound campaign results and propose recommendations to the business based on campaign performance and evaluation
  • Execution of overall customer base strategy to include but not limited to acquisition quality, welcome engagement campaign, upgrade and cross sell strategy, base migrations and retention strategy
  • Analysis of the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
  • Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management and analytical needs
  • Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office

Qualifications, Experience & Training

  • First degree in any related discipline
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others in a medium sized organization
  • Experience in Database/Direct Marketing or Product Management in telecommunications industry
  • Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
  • Expertise in experimental test design
  • Experience with major campaign management platform(s) within telecoms industry
  • Demonstrable data-mining, analytical skills and segmentation techniques
  • Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

Minimum Qualification:

  • BEd, BA, BEng, BSc, BTech, HND or LLB.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline: 28th September, 2017.

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