Job Openings at Owens and Xley

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.

We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

  • Job Openings
    1. Beauty Studio Operations Manager
    2. Home Automation Supervisor
    3. Quality Control/Assurance Manager

Beauty Studio Operations Manager

  • Job Type: Full Time
  • Qualification: BA/BSc/HND   MBA/MSc/MA
  • Experience: 4 years
  • Location: Lagos
  • Job Field: Administration / Secretarial

Overview

Our client, a premium lash and brow beauty studio is looking to fill the position of a beauty studio operations manager.

Key Tasks and Responsibilities for the role

A beauty studio operations manager oversees all staff, budgets, and operations of the business.

KEY RESPONSIBILITIES

  • Oversee daily studio operations
  • Supervise staff to ensure that staff actively carry out their roles
  • Ensure strict compliance and monitoring of organizational rules, policies, and standards
  • Prepare daily sales reports
  • Ensure all beauty treatments/services meet the company’s standards
  • Ensure the business environment is properly cleaned at all times
  • Ensure that the work stations are properly maintained and are clean at all times
  • Arrange for regular maintenance services for all equipment
  • Supervise cleaning and check at timely intervals
  • Update and uphold the company’s policies as required
  • Handle and resolve all clients’ complaints
  • Reconcile payments received with sales officer

Educational Qualification

BSc/BA in any discipline; MSc/MA is a plus

Experience

  • 4 years’ experience as a Manager or similar executive role
  • Experience in the beauty industry is a plus

Skills and Abilities

  • Highly analytical, driven and focused.
  • High level of professionalism;
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
  • Experience in planning and budgeting
  • Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
  • Strong analytical ability
  • Must have outstanding organizational and leadership skills
  • Problem-solving aptitude
  • Good written and verbal communication skills
  • Must have sound judgment
  • Must pay great attention to detail
  • Must be service-minded.
  • Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

 

Home Automation Supervisor

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Location: Lagos
  • Job Field: ICT / Computer

Our client, a world-class home automation company is in need of a home automation supervisor.

Key Tasks and Responsibilities for the role

The preferred candidate will be responsible for:

  • Design of home automation solutions for clients
  • Review electrical drawings
  • Design, Configuration, troubleshooting and implementation of voice and data networks
  • Monitor access to clients’ information systems
  • Conduct periodic network security audits.
  • Install and configure routers, switches, and firewalls at clients’ locations.
  • Design and configuration of security systems including CCTV, Access Control and Intruder detection systems
  • Install audio and video systems
  • Manage all projects as assigned

Educational Qualification

  • HND or B.Sc in any Engineering or related field.

Requirement

The ideal client must be familiar with Cisco Routers and Switches, Networking Systems and home automation systems such as Control 4.

NOTE:

The ideal candidate MUST have home automation experience. Candidates without a home automation experience would not be shortlisted.

Quality Control/Assurance Manager

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 2 years
  • Location: Lagos
  • Job Field: Administration / Secretarial

OVERVIEW

The Quality Control/Assurance Manager plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and quality products that exceed their expectations.

The person will be accountable for all quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.

Key Tasks and Responsibilities for the role

  • Take inventory of products received per seller.
  • Carry out immediate quality control check on every item received into the warehouse in a timely manner. First come, first-serve basis.
  • Give timely feedback to sellers and conclude negotiations within the expected time frame.
  • Create product details with accuracy for items to be posted on social media.
  • Develop, manage implement, communicate and maintain a quality control plan to bring the Company’s Quality Assurance Systems and Policies into compliance with global standards.
  • Lead the customer complaint process by working with the appropriate functions in order to analyze the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.
  • End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met
  • Effectively interact with Sales and Logistics team to maintain product quality; ensuring targets are met.
  • Assisting the team with checking patterns/specification, identifying, and resolving impracticalities in a timely manner.
  • Prepare accurate reports in accordance with company procedures and work instruction in order to provide reliable information for the efficient management of the department.
  • Monitor & Maintain the quality of our product through the various stages of sales.
  • Develop and implement programs to establish, maintain, and deliver high product quality to Customers
  • Manage vendor relationships to ensure we get the best value from them. Also, ensure our vendors enjoy the quality experience whilst working with us.
  • Liaise with all stakeholders and ensure all vendors are paid on time and get returned/rejected items quickly.

PROFESSIONAL QUALIFICATIONS/EXPERIENCE

  • Minimum of 2 years’ experience as a Quality Control Officer in the fashion e-commerce Industry
  • Minimum of BSc in Business Administration, Supply Chain Management and any other related discipline.
  • Proficiency in data analysis tools
  • Experience in a customer-facing role

Compulsory skills required (E.g. must be proficient in Excel)

  • A keen eye for Fashion.
  • Attention to detail is very critical
  • · Problem-solving skills
  • Positive “Can do” attitude.
  • Self-starter & strong team motivator
  • Effective leadership and teamwork skills
  • Good written and oral communication skills
  • Ability to work under pressure.
  • A willingness to learn/improve.
  • Ability to work in a fast-paced, low-structure, and dynamic environment
  • Ability to prioritize and manage time effectively

Method of Application

Interested and qualified candidates should forward their CV to recruitment@owensxley.com

Deadline: 12 August 2019

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