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African Development Bank Group Latest Vacancies [3 Positions]

Jobemy Nigeria - October 24, 2018


Customer Service Recruitment Opportunities

1. Customer Service Representative

Key Responsibilities:

Regular Inbound and Outbound calls
Ability to show empathy and compassion
Maintain high level of professionalism in customer engagements
Follow-up on on-boarded clients
Communicate directly with clients and encourage trusting relationship
Respond to inquiries made by clients about company services in a timely and friendly manner
Document and share lead/customer intelligence with internal team.
Requirements:

Bachelor’s Degree/ HND in any field of Study.
Must be very good at communicating.
Must be Bold, Articulate and Well Dressed.
Must be very Hardworking and willing to Work Independently.
Must demonstrates an active use of social media as well as an understanding of the social web
Must have good Knowledge of Microsoft Office specifically Excel, Word, PowerPoint
Must be Honest.
Well-organized with a customer-oriented approach
Outstanding sales skills with proven ability to convert prospects into active clients
Operate from our Head Office in Lagos.

This is a perfect opportunity for those that live around Ikeja, Ojota, Ketu, Maryland, Iyana-Ipaja, Egbeda, Ogba and its environs.

Salary is between ₦35,000 – ₦45,000

Qualified and interested applicants

Click here to apply – https://bit.ly/2Nd1cws

2. Senior Customer Service Officer

We are currently looking for talented individuals with a passion for emerging markets to join our team and embark on our exciting employment journey.

We are recruiting to fill the position below:?

Job Title: Senior Customer Service Officer

Location: Lagos

Job Type: Full Time

Remuneration: ₦45,000 – ₦60,000

Job Description:

As Senior Customer Service Officer, you will have a unique opportunity to help drive our efforts to improve customer satisfaction across the entire customer journey
This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention
Create a persistent focus on the customer in all key actions the company takes.
Drive the organisation to work together for optimum customer experience delivery.
Support leaders in their role in the customer experience transformation journey
In particular, you will:

Establish metrics for defining the relationship with the customer
Proactively collect and analyze the Voice of the Customer (real-time, surveys, etc.)
Social media interaction, Google AdWords, Google AdSense, etc.
Influence inter-departmental agreement on how to deliver greatest value to our customers:
Define what customers value to determine the differentiating experience to deliver.
In partnership with leaders, drive accountability through cross-department data and metrics
Drive tracking and reporting mechanisms to get reliability in key interactions.
Lead the accountability forums – when to meet and with whom to drive accountability.
Work with all department leaders to drive customer focus culture change.
Implement and drive new projects/pilots
Required Skills & Qualifications:

BSC/HND
Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
Strong empathy for customers, a passion for customer insights and research rooted in placing the customer’s wants and needs first above all
Application Closing Date:
Not Specified.

How to Apply:
Interested and qualified candidates should:

Click here to apply – https://bit.ly/2EbySeE

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