Customer Service Executives at Ascentech Services Ltd
Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.
We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Customer Service Executive
- Job Type Full Time
- Qualification BA/BSc/HND
- Location Abuja
- Job Field Customer Care
- Manage first line interaction with customers and provide supervision for team members
- Ensure customer queries / requests / concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations / processes
PS: Supervisory experience will be a plus.
PS: Candidates who reside within Abuja and or its environs will be preferred.
Method of Application
If interested and qualified, kindly send send CV (with position applied for) to firstname.lastname@example.org.
NB: Only candidates with at least 3 years experience in a similar, supervisory position will be shortlisted and contacted.