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Save the Children New Job Position Available

Jobemy Nigeria - October 19, 2017


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Current Jobs At The Outsource Company For Call Center Agents

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.
We are currently recruiting to fill the position below:

 

 

Job Title: Call Center Agent
Location: Lagos
Essential Duties and Responsibilities
The main functions include but are not limited to:

  • Answering calls and responding to emails
  • Handle customer inquiries both telephonically and by email
  • Make outbound calls, receive inbound calls
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

Minimum Qualification

  • BA, B.Ed, B.Sc, HND, and other relevant qualifications.

Experience & Training:

  • 0 – 2 years’ work experience.
  • Previous experience in a Call Centre is a requirement.

Qualification/Requirements:

  • Ability to work on the phone for extended periods of time
  • Ability to speak, read and write English fluently
  • Excellent computer skills with an ability to type 30/40 wpm
  • Ability to control call and politely keep potential client focused
  • Good listening skills
  • Proficiency in Hausa language is required
  • Ability to manage detailed information and handle Stress
  • Excellent phone manner and strong communication skills; both written and oral

How to Apply
Interested and qualified candidates should forward their CV’s only to: bisola.motunrayo@outsource.ng

Note: For candidates who reside in Lagos ONLY.

 

Application Deadline: 25th September, 2017.

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