Serviam Business Services Limited is a boutique consultancy that specializes in Business Process, Operations Management, and Human Capital Management and Development. We work with our clients to identify and capitalize on improvement opportunities to strengthen business performance and increase profitability.
Job: Business Analyst
As part of the Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of xxx functional solutions.
This person will work closely with our clients and must demonstrate individual functional and professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.
This person will also apply project management expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for clients.
Required Skills and Experience:
Core BA skills are required (refer to tier descriptions).
Minimum 5 Years Telecoms Experience a MUST!
Specific Skills of Importance:
eTOM Framework and ITIL Experience
Ability to facilitate workshops on requirements gathering and analysis
Strong communication ability to coordinate between multiple stakeholders
Ability to elicit system requirements (functional/non-functional)
Telecom/cable industry knowledge a MIST.
Core BA skills (communication, facilitation, and requirements elicitation) are the key resource criteria:
Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools (from both a technical & functional aspect).
Business Analysts structure, analyze and visualize an enterprise’s current state; design and visualize the future state; and design and guide the change process from current to future state.
Developing sector knowledge is of foremost importance for all Business Analysts.
Technical analysts can specialize in ERP, Application Management or Custom Software Development (CSD). Functional analysts can specialize in Strategy Execution, Business Process Transformation or Change Management.
Required Skills and Experience
You are a self-reliant analyst who has mastered at least one methodology. You are developing your knowledge in a business and/or industry domain and an ERP solution or a technical tool / programming language.
Possible positions could include being a Business Process Consultant describing processes, Requirements Analyst describing business / functional requirements or Package configuration.
Skills and Certification: ITIL eTOM Framework
Should have progressing skills in Business Analysis, Business Knowledge, Package Configuration and Change Management.
Ability to hit the ground running with little or no supervision
Application Closing Date
10th September, 2015.